HOSTBABY HELP CENTER

Mozilla Thunderbird

Mozilla Thunderbird is an email client developed by Mozilla, the makers of Mozilla Firefox. You can download the Thunderbird client for free from their website, https://www.mozilla.org/en-US/thunderbird/

Adding an email account to Mozilla Thunderbird is slightly different on a Microsoft Windows PC and on an Apple Mac computer. Please follow the guide for your operating system.


Windows Setup Instructions

  1. To start go to the Tools menu and click on Account Settings


  2. From here, click on "Account Actions" in the bottom-left corner of the window and choose "Add Mail Account"


  3. On the Mail Account Setup screen fill in these fields with,
    • Your name: The name you want to appear emails to be coming from; typically your name
    • Email address: Your full email address
    • Password: Your email address password; This is set by you when creating the email account, and if you don't know it you can reset it.
  4. When you click on continue Thunderbird attempts to automatically configure your Email account for you, however the settings they select by default won't work with our email servers. You will need to re-configure your incoming/outgoing mail servers manually for your email account to work properly.

    You will need to decide between setting up your email account as either IMAP or POP3. Both will work with our email servers, but we strongly recommend using IMAP.



  5. After picking either IMAP or POP3, click on "Manual Configuration" to enter the remaining server settings
    Tbird-MailAccount2.png

  6. Fill in the following information on this screen,
    • Incoming: This should be set to match either IMAP or POP3 depending on what you picked on the last screen. Enter mail.YourDomain.com for the "Server hostname" and do not include either http:// or www. as part of this.
    • Change the SSL drop-down to the SSL/TLS. This should also update the Port number being used to either 993 for IMAP or 995 for POP3.
    • Set Authentication to "Normal password"
    • Outgoing: This should be set to SMTP. Set Server hostname to match the Incoming server information.
    • Change the SSL drop-down to SSL/TLS. The Port number should change to 465.
    • Set Authentication to "Normal password"

  7. Click the "DONE" button to save these settings

When you click "Get Mail" the first time, you may get prompted with a security exception window. Make sure the "Permanently store this exception" box is checked and click the "Confirm Security Exception" button. You may also have to do this again the first time you Send an email from Thunderbird.

Once you've gone through all of these prompts - your Thunderbird mail client will be setup to your HostBaby email account!

Apple OSX Setup Instructions

  1. To start go to the Tools menu > Account Settings > Add Account
  2. On the New Account Setup screen pick "Email account" and then click the Continue button


  3. On the Identity Screen fill out the fields show
    • Your Name: The name you want to appear emails to be coming from; typically your name
    • Email Address: Enter the full email address you're setting up


  4. Click Continue

  5. On the Server Information Screen
    • Choose either POP or IMAP; Both will work, but we strongly recommend selecting IMAP.
    • Incoming Server: mail.YourDomain.com
    • OPTIONAL: Uncheck "Use Global Inbox" if you want your email account to have its own inbox instead of using a shared inbox with any other email accounts you have setup.


  6. Click Continue

  7. On the Usernames page
    • Incoming User Name: Enter the full email address you're setting up (Such as Example@YourDomain.com)
    • Outgoing User Name: Enter the full email address you're setting up (Such as Example@YourDomain.com)
      • If you have an existing account set up in Thunderbird already, you will see that it's going to use your existing user name for the outgoing server. We'll cover fixing this later.


  8. Click Continue

  9. On the Account Name Page
    • Account Name: This is an optional field to help you keep track of which account in Thunderbird is for what email address. Enter whatever you like here.


  10. Click Continue

  11. Review the email account settings show, and if everything looks correct click Done!

Your Thunderbird mail client is now setup to check your HostBaby email account!

NOTE: As mentioned earlier, if you have an existing email account setup in Thunderbird then it won't let you set a custom outgoing email server username when adding a new email account. Please follow these instructions to update your HostBaby email account's outgoing server username to work with our email servers.

Adding an Outgoing SMTP email server

  1. Go to the Tools menu > Account Settings
  2. At the bottom of the left Account Settings window (you may need to scroll down), click on "Outgoing Server (SMTP)"
  3. Click on the "Add..." button
  4. Enter mail.YourDomain.com for the Outgoing server address

Setting an Email Account to use the new Outgoing Email Server

  1. In the Tools menu > Account Settings screen, look in the left-hand panel and click on the account name you need to update.
  2. Choose the SMTP server you added in the last section from the "Outgoing Server (SMTP)" drop-down list.
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