HOSTBABY HELP CENTER

General FTP Information

For users who for one reason or another do not want to, or cannot use FileZilla, you can use alternative FTP applications to connect. While we do recommend the FileZilla platform, due to experience with supporting that client more than any other, we understand that everyone has their own preferences with regards to FTP clients.

With that in mind, here are some important things to note:

1.) If you are connecting with a client that uses "active" FTP/SFTP You WILL get blocked by our servers security policies against DDoS attacks. The "Active" connection method basically spams out connections to whatever site you are trying to connect to, even if you are already connected. This will look like a malicious attack on our servers to our security systems and WILL end with you getting blocked from the servers. You can usually tell if you have been blocked, by simply trying to load your site. If the site no longer loads, you are blocked.

If you DO get blocked, you will need to contact support to get unblocked. We will need your IP address to unblock you, you can get that here: Get my IP

If you get blocked enough times in a day, you will eventually get blocked at the firewall level, and will have to wait 24 hours to reconnect.

Examples of FTP clients we know use this method:

CyberDuck (Mostly compatible, as long as set to passive mode)

Adobe DreamWeaver (Totally incompatible, do not use.)

Transmit (Mostly compatible, as long as set to passive mode)

FileZilla (Fully Compatible, no extra steps needed. To see setup instructions for this client click here)

2.) Sometimes a particular client will have trouble with one method or the other for FTP vs SFTP. If you have trouble connecting via FTP, or SFTP, try swapping to the other method.

 

3.) General FTP information:

  • HostName should be your domain name
  • Username is your site username. Use the same login as if you were logging in at hostbaby.com
  • Password is your Site Password. Use the same login as if you were logging in at hostbaby.com
  • Connection method should be Plain FTP. (See step 2 if this doesn't work)
  • security type should be set to Plain FTP for standard FTP. SFTP should not ask for this, as it is already connecting over an SSH panel.
  • If your client REQUIRES a port, use port 22.

4.) If you are connecting to a full developer subdomain, (full.yourdomain.com) You will need to set the Hostname to include the "full." portion at the beginning of your domain name.

5.) If you continue to experience issues, please feel free to reach out to our support team to help you resolve your connection issues here.

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